Qualifications & Skills

• 1–2 years of experience working with Shopify or a similar e-commerce platform
• Strong written and spoken English with demonstrable writing ability
• Ability to write clear, polished English and turn ideas into clean copy
• Practical understanding of product listings, variants, inventory, and order workflows
• Comfortable using Google Workspace or Microsoft Office tools, especially spreadsheets
• Excellent attention to detail and disciplined documentation habits
• Strong ownership mindset with the ability to see tasks and features through to completion
• Clear and professional communication skills in both writing and calls
• Ability to work remotely and collaborate effectively with small cross-functional teams
• Professional attitude and ability to represent the team to enterprise clients

Nice to Have

• Prior experience in copywriting
• Experience functioning as a virtual assistant for enterprise clients
• Interest in integrations, apps, and simple automation
• Enjoyment of troubleshooting and finding reliable fixes
• Curiosity and eagerness to learn new technologies
• Ability to come up with creative solutions to client problems

Daily Channel Operations & Monitoring

• Monitor Shopify and connected channels for listing errors, image or variant issues, pricing inconsistencies, inventory sync problems, and platform anomalies.
• Run routine backend checks and keep listings accurate and live.
• Maintain concise issue logs with business impact and resolution status.

Issue Coordination & Platform Support

• Investigate operational issues and outline likely root causes.
• Coordinate fixes with internal teams and external app or platform support.
• Track resolution progress and escalate recurring or critical issues to seniors.

Product, Listing & Data Management

• Update product data: titles, descriptions, tags, images, SKUs, variants, pricing, and inventory.
• Ensure listings follow internal standards and platform requirements.
• Validate affiliate or influencer tracking data when relevant.

App, Integration & Tool Monitoring

• Configure and maintain third-party apps and integrations.
• Identify sync gaps or data mismatches and coordinate corrective actions.
• Assist in testing updates to confirm stability before and after changes.

Reporting & Documentation

• Prepare inputs for weekly and monthly operational reports.
• Keep SOPs, checklists, and issue-resolution notes up to date and clear.
• Produce concise summaries suitable for leadership review.

Client-Facing Virtual Assistance

• Act as a reliable, professional point of contact for enterprise clients as part of our augmented team.
• Provide timely support, follow-up, and simple Shopify guidance.
• Draft or polish client communications, proposals, and status updates as needed.

Crew Mindset

We see ourselves as crewmates steering the same ship. Everyone pulls in the same direction, supports each other, and shares responsibility for getting to the destination. Wins are celebrated together, and challenges are faced together.

Agnostic Tech Approach

We pick the right tool for the job and stay tech-agnostic. Our priority is clean, maintainable solutions that fit the client’s context, not chasing trends or locking into unnecessary platforms.

Keep it simple

We favour practical, straightforward solutions. Start with the least-complex approach that works - fewer API calls, lower cloud costs, clearer UIs, and only add complexity when there’s a clear reason, especially on the users’ side.

Intellectual honesty

We value truth over comfort. Speak up when something isn’t working, back opinions with facts, seek real feedback, and acknowledge mistakes quickly so we can fix them. No ego. No blame. Just clarity, feedback, and problem-solving.

Going Beyond

We celebrate those who exceed “just enough.” Whether it’s adding unexpected polish, improving a process no one asked to touch, or mentoring a teammate, above-and-beyond actions create long-term wins, but make sure to communicate them so they’re recognized.